GlampEco Stays Manali – Terms and Conditions

Reservation and Check-In Policy

1. Guests are required to pay a 100% advance at the time of booking. We request that you review our cancellation policy carefully before confirming your stay with us.
2. Please note that 20% of the total booking amount is non-refundable.
3. Our standard check-in time is 2 PM, and the standard check-out time is 12 PM.
4. Early check-in or late check-out is subject to availability and at the discretion of the management.
5. Only government-issued photo identification with a valid address will be accepted as proof of identity.
6. At present, we only host guests above the age of 13. Please do not make direct website bookings for anyone under the age of 13.
7. The right of admission is reserved by GlampEco Stays Manali.
8. Non-resident guests are not permitted inside the property unless a prior reservation has been made at the cafe.
9. By booking your stay at GlampEco, you acknowledge the remote and natural setting of our location and agree not to hold us liable for any injury or harm that might occur during your stay.
10. GlampEco reserves the right to modify, amend, or delete any information regarding offers, products, or services at any time, without prior notice and without any obligation to inform past, current, or prospective visitors.

Booking Extension Policy

1. Extension of stay will be provided at current room rates and is subject to availability.
2. Current room rates may differ from the rates at which the original booking was made.

Cancellation Policy

1. All cancellation requests must be submitted via email. While you are welcome to call and discuss, the cancellation process will only be initiated and confirmed through written communication.
2. We operate on a credit policy for cancellations, meaning your applicable amount will remain as credit for up to one year from the original booking date. Please note:
   • There are no cash or bank refunds for bookings.
   • 20% of the total booking amount is always non-refundable.
   • Cancellation before 30 days of check-in: 80% credit (80% of the booking amount).
   • Cancellation between 16–30 days of check-in: 75% credit (75% of the booking amount).
   • Cancellation between 15–8 days of check-in: 50% credit (50% of the booking amount).
   • Cancellation within 7 days of check-in: No credits.
3. You will be able to use your credits for any future single booking for dates within one year from the time of the original booking. These credits are transferable, so if you cannot plan a stay, the credits can be passed on to friends or family.
4. The credits will have to be utilized within a single booking and are applicable only on stays. These credits cannot be used to avail of adjustments or discounts on meals.
5. In case the credit amount remains unused after a rebooking, or after a period of one year from the original date of booking, it will be treated as lapsed credit.
   
6. Please note that the credit amount is not refundable in cash and may only be used as credit for future bookings. The actual price of stay during the future booking dates may vary depending on the season.
7. All booking requests will be confirmed upon 100% advance payment at the time of booking.
8. In case there is a difference between the amount of your future booking and the credited amount, you will need to transfer the balance to our account.
9. If you reduce your stay, the same cancellation policy applies.
10. In case the property is unable to host you due to any local or subjective circumstances, we will provide you with a credit of the same amount. You will be able to use the credited amount for any future booking at GlampEco Stays Manali.
11. For any other queries, please reach out to us at hello@glampeco.com.